Privacy, and Data Policy
Welcome to Zoome’s Privacy Policy. This page explains how we collect, use and protect personal information when you create an account, deposit funds, play games or interact with support. It sets out the types of data we hold, how that data is processed, the security measures in place, and the choices available to you. Read this policy to understand your rights and the steps to request access, correction or deletion of your information. The policy applies to activity on our site and mobile services where local law permits.
Data We Collect
Personal data
Name, date of birth, contact details, identity documents (proof of ID), and account credentials. Personal data is collected at registration and during KYC checks where required.
Technical data
IP address, device identifiers, browser and OS details, session data and cookies. Technical data helps with account security, fraud prevention and site functionality across desktop and mobile.
Transactional data
Deposit and withdrawal records, payment method details, transaction history, bet and game activity. Transactional records are retained for accounting, regulatory and dispute purposes. Amounts are shown in AUD when applicable.
How We Use Your Information
Account setup and identity verification. Processing deposits and withdrawals. Order and transaction fulfilment. Managing bonuses and promotions when applicable. Ensuring compliance with anti-money-laundering and age-verification requirements. Detecting and preventing fraud and unauthorised access. Responding to support requests and communicating account-related messages.
Data Protection and Security
Encryption is used to protect data in transit and at rest, including industry-standard TLS encryption on sensitive pages. Access controls restrict who can view personal data. KYC and transaction records are stored securely and retained in line with legal obligations. Regular security reviews and third-party provider assessments are performed to maintain protection standards.
Cookies and Tracking Technologies
Cookies and similar technologies are used for session management, authentication, remembering preferences, analytics and measuring promotion effectiveness. Third-party analytics and advertising providers may set cookies. You can manage cookie preferences via browser settings or the cookie controls on the site.
Your Rights
Access and correction
Request copies of the personal data we hold about you and ask for corrections to inaccurate information through your account settings or support channels.
Deletion and restriction
Request deletion of your account and personal data where retention is not required by law. You may also request a temporary restriction on processing in certain cases.
Objection and portability
Object to certain processing activities and request data portability where technically feasible. We will respond to valid requests in line with applicable law.
Data Sharing and Third Parties
Information is shared with service providers who perform functions on our behalf, such as payment processors, verification services and analytics vendors. Data may also be disclosed to regulators or law enforcement when legally required. Third parties are contractually bound to protect personal data and only use it for agreed purposes.
Policy Updates
Privacy practices may change. Material updates will be posted on this page with an effective date. Check this policy periodically for changes and consult the terms and support channels for any questions about how your data is handled.