Contact Us

Need help with your account, a deposit, a withdrawal, technical issues or general feedback? Support is available to assist with account-related questions, verification, password resets and site or game errors. Start a live chat for fast help, email for detailed enquiries, or call the phone line for immediate assistance. Response times vary by channel; urgent matters are prioritised. Contact options are listed below, including PayID and crypto payment queries handled by the team seven days a week via multiple channels.

Department	Contact
Customer Support	[email protected]
General Enquiries	[email protected]
Affiliate Enquiries	[email protected]
Payments	[email protected]
Privacy	[email protected]
Phone	+61 3 9287 4612
Working Hours	Mon-Fri, 09:00-18:00; Sat-Sun, 10:00-16:00
Live Chat	In-site live chat
Postal	PO Box 467 Melbourne VIC 3000

Email Support

Email is the preferred contact method for detailed requests, account-related issues or cases requiring explanations or documents. When you email, include a clear subject line, your account username and current contact details, and attach any relevant documents to avoid delays. This helps us process verification and support queries more quickly and accurately.

Submit your enquiry

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required placeholder="Type your message here" style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#ffcc00;color:#000;border:none;padding:10px;border-radius:4px;font-weight:600;cursor:pointer;">Send message</button>

Response Time

Contact our support team via live chat or email for account, banking and bonus queries. Most inquiries are answered within one business day. Complex cases - such as KYC checks or payment investigations - may take longer depending on their nature and required verification. We’ll keep you updated by email and in-chat while your request is being processed.

Feedback

Send your feedback, suggestions or ideas to our support team - we read every message. Tell us about site bugs, bonus ideas, payment options or games you’d like to see. Feedback is reviewed carefully and used to improve the service and your experience on Zoome. Quick notes help us fix issues faster and deliver better promotions and features.